SPECIAL ORDER PROGRAM
The Special Order Program is available through the award-winning speedDIAL® software provides access to virtually thousands of parts that have not been available through our normal distribution network. We are expanding our inventory availability to include the entire offering of many of our leading manufacturers. This program makes it easier to buy most of your parts through speedDIAL and to better service your customers.
Special Order Product Shipping
Special Order products are shipped from our manufacturer’s distribution centers to our local warehouse and then delivered by local warehouse delivery vehicles.
Freight charges apply to cover the shipment from our manufacturer to the warehouse.
The Special Order products are shown below a gray line that states: “Freight Charges May Apply – Special Orders Incur Freight Charges".
The Special Order products show a special order icon in the price column as well as “Special Order – Ship-from State & City” in the Warehouse column.
The Truck Leave time and date are estimated based on manufacturer inventory availability, ship-from location, shipment date, estimated shipment arrival to our warehouse, and when the next local delivery vehicle will leave after receipt.
If our manufacturer fails to ship our order by the committed day and time, you will bw notified of the delay.
Enhancement for our Canadian Customers
Previously, Special Orders from WORLDPAC U.S. to WORLDPAC Canada customers were only available as a 5 to 7 day free service from our U.S. distribution centers to our Canadian distribution centers and then on to your local branch for delivery.
While this service is still available, we are now offering a NEW PRIORITY service which will allow you to order directly to your local branch from our U.S. distribution centers for next business day delivery in most cases. You will be given this option in speedDIAL when you submit your order. Please note that if you choose this option, there is an additional freight charge (see above).
Special Order Program Support
Please contact your account Sales Representative or the Customer First Department (1-855-878-8750) if you have any questions or require additional assistance.