August 11, 2016
SPECIAL ORDER PROGRAM
WORLDPAC’s real-time Special Order Program is available through our award-winning speedDIAL® software. Now you will have access to virtually thousands of parts that have not been available through our normal distribution network. We are expanding our inventory availability to include the entire offering of many of our leading manufacturers. This program makes it easier to buy most of your parts through speedDIAL and to better service your customers.
speedDIAL Pricing Panel
Special Order Product Shipping:
- Special Order products are shipped from our manufacturer’s distribution centers to our local warehouse and then delivered by WORLDPAC delivery vehicles.
- Freight charges apply to cover the shipment from our manufacturer to the WORLDPAC warehouse.
- The Special Order products are shown below a gray line that states: “Freight Charges May Apply – Special Orders Incur Freight Charges".
- The Special Order products show a special order icon in the price column as well as “Special Order – Ship-from State & City” in the Warehouse column.
- The Truck Leave time and date are estimated based on manufacturer inventory availability, ship-from location, shipment date, estimated shipment arrival to our warehouse, and when the next local delivery vehicle will leave after receipt.
- If our manufacturer fails to ship our order by the committed day and time, WORLDPAC will notify you of the delay.
Enhancement for our Canadian Customers:
Previously, Special Orders from WORLDPAC U.S. to WORLDPAC Canada customers were only available as a 5 to 7 day free service from our U.S. distribution centers to our Canadian distribution centers and then on to your local branch for delivery.
While this service is still available, we are now offering a NEW PRIORITY service which will allow you to order directly to your local branch from our U.S. distribution centers for next business day delivery in most cases. You will be given this option in speedDIAL when you submit your order. Please note that if you choose this option, there is an additional freight charge (see above).
Special Order Program Support:
Please contact your account Sales Representative or our Customer First Department (1-855-878-8750) if you have any questions or require additional assistance.
March 31, 2016
- Better sorting of Price and Availability. Available Products will be returned to Price and Availability by the exact item/brand match, if there is stock availability. Continuing with SAME brand within service level.
- Sort Part Types/Positions by alpha name or most popular.
- Search for a specific product and speedDIAL shows your search results along with other related prodcuts.
December 3, 2015
- Price Tag Alerts tell you when there is new or special pricing for a product. Learn more »
October 15, 2015
- See a problem with the WORLDPAC Catalog? Report it to the WORLDPAC Catalog Team.
May 07, 2015
- US and Canada Support line is changed to 855-878-8750.
March 26, 2015
- Purolator packages can be tracked from speedDIAL.
- Improved logic for Mercedes Benz 7-character chassis range.
March 12, 2015
- Improved VIN selection of chassis range in Details panel.
- Orders are created using customer time zone.
January 22, 2015
- speedDIAL with After Market Catalogs
- WORLDPAC has expanded it's product offering with After Market Catalogs
- Expect to see thousands of new products as WORLDPAC adds new manufacturer catalogs over time
- To start, we've activated the Gates, KYB, Osram\Sylvaia and Bosch product lines
September 12, 2014
- speedDIAL with Diagrams
- Identify the parts you need fast and easy with new OE Parts Diagrams!
- Over 100,000 schematic diagrams covering most vehicles from 2000 to present
- Schematic diagrams can be enlarged to any size, even an entire second monitor!
- Schematic diagrams are entirely optional, current category tree and keyword search remain
- New dynamic sub-categories are listed below available schematic diagrams
- Schematic diagrams are similar to factory electronic parts catalogs
- Each callout is click-to-select for quick 'One Click' ordering
- Easy way to find and order items without knowing the name
- More details at www.worldpac.com/diagrams
- Diagram with callout
February 27, 2014
- speedDIAL with Special Orders (Canada only).
- Access 1000's of SKU's from WORLDPAC's huge parts network across the US and Canada.
December 5, 2013
- Stock Orders in speedDIAL. Now easier than ever.
- Filter products by Category or Make.
- Buyer's Guide is improved. Click the sign-post to the left of the make name.
- Stock Orders are shipped from our large distribution centers. Freight cost is minimized by utilizing our internal transportation network or aggregating shipments.
- To keep the cost down, there is a $500 minimum order. The Checkout button becomes active once you have reached $500.
- Freight is always free.
- Several lists of suggested Stock Order products and quantities are provided to aid in quickly building your stock order. New lists and features will be added over time.
- Your Purchases: Your top purchased products during the past 12 months on all orders.
- Popular Replacement: Top selling replacement parts in your region, for your top vehicle makes.
- Popular General: Top selling general purpose products, not tied to specific vehicles.
- Product # entry and the parts catalog will continue to work as normal for stock orders.
- Includes an optional filter for both product category and vehicle make to help you zero in on specific areas of interest.
- Manufacturer's product code column helps identify products you may already have in inventory.
- Both your Regular Price and your Stock Price are shown side by side. The Stock Order price is always lower!
- Buyers Guide button for each product row showing all vehicle makes, models, and year range.
- For the "Your Purchases" list, the "Average Monthly Quantity" shows your average monthly purchases from WORLDPAC.
- For the "Popular Replacement" and "Popular General" lists, the "Average Monthly Quantity" is calculated from customers like you.
- "Last 30 Days Quantity" is your purchased quantity on stock orders during the past 30 days.
- Suggested Quantity = ( Average Monthly Quantity - Last 30 Days Quantity )
April 4, 2013
- Introducing speedDIAL Tip of the Day.
February 7, 2013
- Made speedDIAL 100% Windows 8 friendly.
September 26, 2012
- Download the WORLDPAC mobile VIN scan application to your mobile phone.
August 2, 2012
- The DELETE key in speedDIAL messages works.
- speedDIAL Terms and Conditions are updated.
- The Order Entry tooltips have been moved above the buttons. It's easier to see the text of the buttons.
March 22, 2012
- New icons make ordering products more intuitive.
January 19, 2012
- You have the ability to size the description flyover window. Use F2 key to set keyboard focus. Use your mouse to grab and resize the flyover from the lower right corner.
- .. Or you can turn off the flyover completely using preferences.
January 12, 2012
- Fixed a problem where speedDIAL would show an error message upon closing.
December 29, 2011
- Resolved the problem of speedDIAL opening the Catalog in a very small window.
December 15, 2011
- Significantly improved email sent from speedDIAL. Many times, customers might need to know their ISP server settings to allow speedDIAL to properly send email the their Sales Representative. With this release, speedDIAL will sucsessfully send email 99.9% of the time.
- Improved time shown for truck leave for customer in the Pacific timezone.
October 6, 2011
- We fixed the "blank screen" problem when pricing! Restart speedDIAL to get the fix.
September 29, 2011
- Added Video Help to speedDIAL Navigation bar
August 9, 2011
- We made it easier to delete massive amounts of email from speedDIAL. Also, we changed the way invalid email is handled. Don't forget to check your Forums account settings to turn off notices. This will decrease the amount of email sent to your speedDIAL account.
- Added better description text to Report a Problem.
- Improved overall stability of speedDIAL through programming efficiencies.
July 14, 2011
- Added End User Agreement to log on panel.
April 21, 2011
- Fixed incorrect order number warning after submitting an order.
April 14, 2011
- Fixed Report a Problem from popping up after opening Catalog.
- Splitter bar on Pricing and Order screen no long "jumps" blocking view of brands and prices.
- speedDIAL Change Log is now "Latest Features".
- Improved VIN lookup to prevent pumping piston.
March 16, 2011
- Improved Mac OSX look and feel by improving tables and layout.
- Show truck leave and delivery times after an order is submitted.
- We fixed the problem where the speedDIAL Catalog shows in a small box when using a Shop Management System.
- Improved reliability of thumbnail and large sized images.
- Improved Submit-by times shown in the red navigation bar on the lower-left side of speedDIAL.
February 18, 2011
- We removed the big from our Price and Availability screen and linkified all product descriptions. Fly-over with your mouse to see additional information.
- Now, click the link and behold a new and expanded Product Information panel.
- Printing problems such as over-print and program bombing are fixed. Windows Vista users should see an improvement.
- iMac display and layout problems such as Part Type indentation is fixed.
January 17, 2011
- Fixed a problem for Verizon customers. Sending email with valid Verizon credentials now works.
- speedDIAL time works correctly after time change and locked Windows screen.
- Look for your warehouse Submit-by time in speedDIAL's Navigation bar.
November 8, 2010
- Fixed print problem in Returns feature where wrong row is printed.
- Fixed VIN decoding problem where previous VIN search displays on subsequent search.
October 28, 2010
- Fixed a problem for R. O. Writer software where the degree symbol was not displaying correctly.
October 21, 2010
- Some customers were seeing flashing "runaway speedDIAL". The problem is zapped.
September 28, 2010
- Add menu item "Report Problem". It's easier to send log files to WORLDPAC 2nd-level tech support.
August 19, 2010
- Improved new email notification.
July 22, 2010
- First row of Pricing and Availability table will be highlighted when ever it's populated.
- Preferences dialog will revert changes if closed by the "X".
July 15, 2010
- Improved splitter bar behavior. The splitter bar is the red bar between Pricing/Availability and Order.
- Part Type list in the Catalog will show complete descriptive text. We widened it to accommodate new part types.
- Vehicle Search panel layout is improved. Use F2 in the Catalog to see the new layout.
June 24, 2010
- Streamlined the order checkout in speedDIAL by combining the Shipping and Submit button. The improved dialog shows what you're paying for freight (if applicable) and choices to reduce your costs. More details here.
- RMA's show freight credits
- The Price and Availability panel presents products divided by applicability of freight charges.
- All Tools and Equipment will show "Call Sales". Less confusion about availability will result.
- Your WORLDPAC customer number will show in the title bar of speedDIAL.
April 8, 2010
- Added OK, Cancel, Default Settings buttons to speedDIAL Preferences. Now it's easy to reset the giant makes list back to the original settings.
- The debut of this change log. We'll update this page with significant changes you'll want to know about as they're being made.
March 12, 2010
- Big merge of speedDIAL code brings months of work together into the main line of the repository. User Interface enhancements include surfacing SMTP change from December 3, 2009 release into speedDIAL Preferences. For those who keep an eye on the log files, we're migrating to log4j open source logging.
February 18, 2010
- Major change to the underlying library system in speedDIAL. No visible changes planned. We're laying the groundwork for some awesome enhancements!
February 11, 2010
- Eliminated dialog "No data on file for this request" when using the keyboard to replace product on an order.
February 4, 2010
- Password changes will enforce minimum 6 alpha-numeric, at least 1 number/letter and no special characters.
December 23, 2009
- Change return reason text
Change "New - No Longer Needed" to "New - Not Needed"
Change "New - Wrong Part Received" to "New - Other Problem"
Change "New - Fit or Function Problem" to "New - Manufactured Incorrectly"
December 3, 2009
- speedDIAL can accept custom ISP settings for sending email. This enhancement is required because Verizon and certain ISP's require authentication to send email. With this change, there is no User Interface access to these settings. You must call WORLDPAC Help Desk if you need assistance or refer to our web page for help.
November 19, 2009
- New Returns reason codes.
Core = Core return, part taken off car
New - No Longer Needed = New Item never installed
New - Wrong Part Received = Never installed not what was ordered
New - Catalog Application Error = Never installed Catalog application is wrong
New - Damaged as Received = New received damaged or broken
New - Missing Parts/Pieces = New incomplete missing pieces
New - Fit or Function Problem = Never Installed manufactured incorrectly
New - Used Product in Box = Used part received not new
Warranty = Installed as new failed before 12/12000
- WORLDPAC announces Fantastic Voyage III - The Central American Adventure. Sails in 2011.
October 1, 2009
- Now you can use the RIGHT ARROW key to open the Details Panel to show refinements.
September 17, 2009
- speedDIAL will now run on Mac OSX 10.4+. Download the beta version here.
August 20, 2009
- Add Tools link to Navigation Bar.
July 29, 2009
- Old JVM 1.3 speedDIAL customer are getting notification they need to re-install speedDIAL from the web before August 27, 2009.
July 16, 2009
- Fixed problem with drop-ship dialog not disappearing under certain conditions.
- Changed the way email is handled. Customer is less likely to lose email after this fix.
- Improved the expand/collapse behavior of the Category tree.
July 9, 2009
- Improved fly-over's in Navigation Bar.
June 25, 2009
- Chassis selection wrong for VIN. Fixed.
- Freight charges appearing through speedDIAL are highlighted.
- Moved Professional Resource items to Navigation Bar.
June 18, 2009
- Google Maps for Will Call items is fixed, finally!.
May 22, 2009
- Details Panel will honor quantity-per-car from our database but allow the customer to override it with their own number.
- Overnight customers will notice new colors on priced and ordered products. Priced Products that leave TODAY will be shown in black. Products leaving any day AFTER TODAY will be shown in RED. For products on an order, Products which arrive next business day AFTER order creation will be shown in black. Otherwise Ordered Products will be shown in red.
April 30, 2009
- speedDIAL internationalization is complete with the implementation of Spanish and French translations.
- WORLDPAC eServices is encouraging our customers using an old version of Java (JVM 1.3) to upgrade to a newer version (JVM 1.5). You can download an upgraded version at www.worldpac.com.
- Updated the Sales Contact dialog to make it easier to use. Click on Help | Sales Contact to see the change.
April 16, 2009
- Part Type notes flyouts will accommodate very long notes. An example is 2005 Hyundai Accent, ACC Cabin Filter.
- Simplified Logon dialog or when logging on again.
- Add instruction to RMA creation. Please be sure to write the RMA number on all shipping boxes.
- Price and Availability panel to use application level notes, if available.
- Fixed a problem in speedDIAL where delivery warehouse shown is not the actual warehouse delivered from.
January 22, 2009
- WORLDPAC kick's off the Expo 2009 Promotion.
July 2, 2008
- Improve Refine Vehicles in Details Panel resulting in choices relevant to Model/Sub-model. Results in fewer problem product choices.
April 3, 2008
- Customer will see a warning dialog when 0-Qty items are ordered. The dialog informs them the the product they ordered will not be delivered.
- Alternate (ie Non-default) warehouses show in RED in speedDIAL Price and Availability and Order Entry.
February 7, 2008
- Daylight savings time and speedDIAL are now compatible.
- speedDIAL will display in Microsoft Vista Aero correctly.
January 31, 2008
- Add native ACES standards to speedDIAL Shop Management System support.
January 10, 2008
- Kick off the 2009 Mexican Riviera Cruise.
December 20, 2007
- Added "*ANY" to Categories choice in Brand Preferences panel.
- Buyer's guide will save last window position and column order.
- Added Professional Resources section to main speedDIAL window.
December 14, 2007
- Price and Availability drop-down turbo-charges navigation. You can navigate to previous and next Catalog price. A drop-down list shows you what you've priced and what's on queue.
November 12, 2007
- Quantity per car (QPC) is enforced in the following categories. Categories not listed here will be shown with quantity per car equal to "1"
- A3030 - Cylinder Head Bolt
- A8027 - Spark Plug Seal
- A8030 - Valve Cover Gasket
- A8033 - Valve Cover Seal Washer
- A8040 - Intake Manifold Gasket
- A8041 - Intake Plenum Gasket
- F1000 - Spark Plug
- L3005 - Strut Insert
- L4000 - Shock Absorber
- N1000 - Brake Disc
- N2000 - Brake Drum
- O2070 - Hatch Strut
- O2080 - Tailgate Strut
- Invoice shows credit card authorization number
October 15, 2007
- VIN search is improved to use the last 7 digits to select an answer to any dynamic chassis range question that is presented.
- speedDIAL overall appearance is smoothed and improved. Text appears without the jaggies.
- Performance improvements.
October 9, 2007
- Grouping of models in Vehicle Search window enhances readability.
- Keyboard enhancement in Change Quantity panel allows you to use the up/down arrows to change quantity.
- Another keyboard enhancement is added when the "Delete Order" window is presented. Use the keyboard to navigate to your choice and press the "Enter" key to select.
September 7, 2007
- The speedDIAL installer includes a default list of excluded vehicles. The Catalog vehicle drop-down doesn't show obscure, prehistoric vehicle names.
August 25, 2007
- Improved keyboard behavior in Details panel when navigating refinement filters.
August 9, 2007
- speedDIAL now has the ability to integrate with many Shop Management Systems.
- Cut, Copy and Paste menu is available on EVERY text field. Move the mouse into any text field, click the right mouse button.
June 28, 2007
- Added quantity-per-car to tool tip fly-over in Part Type List.
- Fixed keyboard handling problem pertaining to Details/Refinements Panel.
June 14, 2007
- speedDIAL is made compatible with older Java Virtual Machines.
- WORLDPAC rolls out speedDIAL with the Next Generation Catalog.
April 26, 2007
- Announced the upcoming release of the Next Generation of speedDIAL. This new version has been enhanced with thousands of new catalog applications and new innovative features that improve accuracy and reduce search time.
June 1, 2006
- Bug fixes and model table updates.
December 22, 2005
More information in the Submit By column when a part is not available.
- On Order - Ordered from our source. Due date appears whenever possible.
- Under Development - Part of our accelerated research effort.
- Not Stocked - Not stocked and not available in any WORLDPAC location.
September 15, 2005
- If you attempt to add a part to a shipped order, you will be prompted to automatically create a new order.
August 25, 2005
- Spanish or French will appear, if your computer is set to one of those languages. Part descriptions and notes are still in English, and will be translated at a future date.
July 22, 2005
- More consistent product flyover notes, and new notes to clarify list prices.
- The Amount column in the Invoice list now includes freight or other charges, if any.
July 7, 2005
If your driver is using WORLDPAC's digital delivery system, you can review delivery/pickup records and your signatures using the Delivery/Pickup buttons and popup menu options on invoices, order lines, and authorized returns. The digital delivery handheld signature capture system continues to be rolled out in 2005 and 2006.
December 9, 2004
Self-service returns are now part of speedDIAL. Search for products eligible for return, create returns, and track the status of previously authorized returns. For more information, see our Tutorial (requires Flash).
- In Messages, your Sent email is now saved and accessible.
- Clicking Will Call displays a map to the WORLDPAC location.
- Numerous bug fixes and code optimizations for speed and stability.
August 19, 2004
- You may enter a partial part number to see a list of parts that begin with the text you supply. In addition to OEM numbers, we also reference manufacturer and 3rd-party numbers. You need to enter at least 4 letters/digits to activate the search.
July 12, 2004
- Preferences moved from the Navigation Bar to the View menu.
- speedDIAL has long allowed you to set a single default make. Now, in addition, you can completely tailor your make list. See View->Preferences->Catalog.
May 20, 2004
- Images are now printable.
- Audio/visual confirmation of export to Shop Software.
- Several bugs relates to Shop Software integration were fixed.
- The pesky down-arrow in the parts list now actually works.
- The catalog draws itself faster and is more responsive.
- Keyboard use of the catalog and price/order panel fixed/restored.
Mar 26, 2004
- When using speedDIAL with your Shop Software, you can elect to order parts from WORLDPAC at the same time you export them. This is handy if you don't usually need quotes for estimates, and only want to share the final details with your system. See Preferences->Shop Software.
Nov 24, 2003
Often sold with: now displays more strongly related parts.
In the Parts list, click + next to any part, then quickly check off the other parts most often sold with it.
June 9, 2003
- Three bug-fix releases have been issued in recent weeks, making speedDIAL faster and more stable than ever. That jingling sound means you've got new messages.
Apr 18, 2003
- In our expanded catalog, browse Performance Parts for your selected vehicle, pick up General Purpose products any time, or stick with the tried and true in All Parts.
February 6, 2003
- With General Motors, the reorganization of domestic makes is complete.
Jan 9, 2003
- In the catalog parts list, a small + sign now appears next to each part. Clicking it displays in italics a list of parts often sold with the part in question. These entries act just like normal parts -- you can check them off and order them, go to the wizard if necessary, etc.
- "New Features" feature. You're soaking in it. We'll offer to show you this page each time we add features to speedDIAL. Features from previous updates are also visible.
Dec 5, 2002
- Added links to outside carrier package-tracking pages on invoice list and invoice
- When prices are hidden, also hide order totals (on screen and on printed order)
Nov 21, 2002
- Shipping optimization, visibility and control for customers who use outside carriers. Click the shipping button.
- Link back to brand price list from Buyer's guide. This is handy because it lets you see the application-specific notes for each application of a part.
- The button next to the Optional Part Search has been changed to perform the search. This is what people thought it did anyway (it actually used to clear the search).
- speedDIAL will automatically check email messages when you log on. No need to select the Messages tab in order to get email
- Change font in messages area by right clicking message pane.
- Allow multiple items to be selected and opened on Orders and Invoices lists.
- Added "open" button on Orders and Invoices lists. You can also still double-click, press enter, or drag to navbar.
- Eliminated the annoying "No Invoices Found" message when switching to the Invoice panel the first time.
Nov 1, 2002
- Faster start-up time (2-3 second savings)
- Better logging - we can now diagnose problems even after speedDIAL has been restarted
- The latest makes/models tables including the first of the new domestic program
Oct 17, 2002
- Ability to print email messages
Sep 13, 2002
- Community Forums. A new link to the forums has been added in the status bar along the lower edge of the main speedDIAL window. The link in the View menu now works also.
June 13, 2002
- Select multiple categories by control-clicking in the category list.
May 22, 2002
- An option to save your password and to logon to speedDIAL automatically. These options are turned off by default. To turn them on, choose Preferences->Logon on the Navigation Bar
- Options to sound an audible warning when an order cutoff warning is displayed and depending upon your preferences, you can choose to make it beep once, or keep it beeping until you dismiss the dialog. These options are turned ON by default. To turn them off, choose Preferences->Orders on the Navigation bar.
- Submitted orders now remain on the Navigation bar after being submitted.
- Advanced search criteria were added to the Invoices page. You can now search by part #, order, invoice, type, and more. A date range is always required.
- In the catalog, only makes applicable to the selected year are displayed, and vice-versa.
- On a new order, the most-recently-added order line is kept visible (order used to scroll back to the top)