Custom Shop Marketing Solutions (Currently, only available in the US)

Shop Marketing ServicesMarketing your independent repair facility is more important today than ever before, and WORLDPAC can help. With increased competition, vehicle complexity, and a generally busy schedule, most shop owners and managers can’t find the time for critically important marketing to acquire new customers and to ensure total satisfaction with existing customers. To assist you with your marketing plan, WORLDPAC provides complete “turn-key” marketing services that allow you to focus on running your business … we do the rest.

 Customer Retention Program

MechanicNet GroupWORLDPAC has selected MechanicNet’s industry leading Customer Retention Program to bring your customers back when their vehicles are due for a needed service. This system is proven to level-out business peaks and valleys, increase profitable maintenance services, and pull customers back on a regular basis.

The MechanicNet Customer Retention Program uses the C.A.R.E. approach:

C.A.R.E.

C o m p e l – Gives customers a reason to come back for service
A p p r e c i a t e – Thanks them for their business
R e m i n d – Tells them when service is due
E d u c a t e – Tells them why service is necessary
 New Mover - Direct-Mail Program

New Mover ProgramThe New Mover program helps you target new potential customers in your neighborhood by direct mail.

WORDLPAC can help you increase your total car count and revenues, build your brand and enhance your shop's image, and gain a distinct edge over your competition.

The New Mover program can ...

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 Increase your brand awareness
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 Target new movers that spend 8 to 10 times more than the average consumer as they become established in their new neighborhood
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 Reach new customers in specific areas
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 Gain competitive pricing
 Customer Satisfaction Index (CSI)

Customer Satisfaction IndexWORLDPAC has formed a relationship with Customer Research Inc. to provide the same quality CSI surveys that they provide to many new car dealers nation wide.

Surveys are an important part of retaining your existing customer base. Experience shows that using a professional CSI company and personal telephone contact, creates a high level of response (up to 85%), as well as the customer sharing their true feelings about their service with no uncomfortable confrontation.

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 WORLDPAC Assist Programs

WORLDPAC ASSIST

WORLDPAC and IDENTIFIX are proud to introduce WORLDPAC Assist … two great programs that help technicians diagnose and repair vehicles more quickly.

Program 1 - WORLDPAC Assist.com is an online diagnostic information service for WORLDPAC customers. WORLDPAC Assist.com combines real world shortcut tests and quick fix information in an easy to learn and use format. Subscribe to this 24/7 database for a low monthly fee.

Program 2 - WORLDPAC Assist “Repair Hotline” connects technicians with 41 factory trained, ASE master techs via telephone for personal one-on-one service. Pay for this service by the job, there is no enrollment or monthly fee. The WORLDPAC Assist programs provide technicians the information they need to fix vehicles faster as well as help to increase shop productivity & billable hours.

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