WTI Classes:

• Calming and Retaining Angry Customers
• Selling from the Inside Out
• Winning Women Customers
  
  

Professional Background:

Margie has owned Impact Presentations since 1985.  In 1994 she created Lip Service: First Class Telephone Skills simply to help with a receptionist her husband had hired for his automotive repair business. Since then she has presented to thousands of business owners, managers and staff at conferences and on-site at businesses all over the country with a primary focus on the automotive, collision, parts and heavy duty truck industries.

Certification:

• Accredited Automotive Manager (AAM)
• AMI Graduate and Approved Trainer
• Certified Trainer, Inscape Publishing Co.  (DiSC © behavioral styles)

Professional Accomplishments:

• Automotive Master Guild Winner 1998/1999
• Automotive Master Technician (4 years)

Professional Background:

Margie’s family owns Seyfer Automotive, a general repair business, in Wheat Ridge, CO. After overhearing her husband’s new receptionist on the phone, Margie created Lip Service: First Class Telephone Skills for Automotive Repair Businesses. The goal of that training is to aid businesses to attract and retain more customers by providing WOW customer service on the phone and in person.

Margie has conducted training for thousands of small business owners from coast to coast. She has presented at automotive conferences, written articles for industry publications and is the author of “From Attitude to Zeal – 26 insights for energizing your life.” She presents with a style that is both informative and exhilarating.

For a complete list of available classes and to register, please visit http://www.worldpac.com/wti.html