- Home
- Customer Satisfaction Index
- MechanicNet Group Services
- WTI Technical Training
- WTI Business Seminars
- Download Corporate Brochure
- Download Marketing Brochure
- Register to become a valued WORLDPAC customer!
MechanicNet Customer Retention Program
The MechanicNet Customer Retention Program is an automated program that sends weekly reminders, thank-you’s, and shop recommendations via postcard or e-mail, depending on consumer preference.
FEATURES |
BENEFITS |
|
 |
||
| E-mail & Postcard Reminders |  |
Automatically reaches all customers only when they are due for service |
|
Brings customers back for previously unperformed maintenance services |
|
|
No additional cost for e-mail |
|
 |
|
|
| Thank You Notes and Customer Satisfaction Surveys | |
Generates goodwill and increases loyalty |
|
Surveys accurately measure shop and technician performance |
|
|
Surveys supply input to improve business processes |
|
|
|
|
| Targeted Promotions | |
Can be created and sent within 24 hours to generate business |
|
Special promotions help stimulate seasonal business |
|
|
|
|
| Shop Recommended Services | |
In addition to factory reminders, send reminders for service recommended at the last visit |
|
|
|
| Monthly Return On Investment Report | |
Easy to read report that at a glance details how much money the program has made and who is returning for service |
| Professional Website | |
Be available to customers even after shop hours |
|
Create special online promotions |
|
|
Customers can schedule online appointments at their convenience |
|
| Custom built for the shop – includes their logo and message |
||
|
|
|
| Cost Control | |
You approve every activity – no surprises or unplanned bills |
|
|
|
Vehicle InformationCenter
 |
|
Secure and Private |
|
Customers can access their service records on all of their vehicles 24 hours a day, 365 days a week |
|
|
Warranty claims anywhere in the country are a snap |
|
|
Valuable tool for fleet and sales management |
|
|
||
« Go Back |
||