Diversity in skill sets and perspectives enables teams to think in many dimensions. Bringing together people of different ethnicities, gender, education, language, viewpoint, experiences, geographies, and diverse backgrounds achieves richness in ideas.
People think and act the backgrounds they come from. These, if not heard or valued, can contribute to feelings of exclusion in the workplace. Making sure that everyone has a voice leads to solutions that address real business challenges and workplace opportunities.
Our Diversity Concept is comprised of two fundamental principles. We rely on our teammates to help us enter new markets by working together to provide superior service excellence.
By providing our CUSTOMERS with high quality products and unparalleled support, we will maximize the return to our TEAMMATES, VENDORS, and SHAREHOLDERS. With effective execution of this strategy, we will meet our organization’s aggressive growth goals.
How will we execute this mission?
For our company, success means focusing entirely on our CUSTOMERS and shaping an organization that is geared toward our CUSTOMERS’ needs. We view CUSTOMER value as the single indispensable source of both TEAMMATE satisfaction and SHAREHOLDER value. Without CUSTOMER value, there is no sustainable business.
To be successful, we must adopt and embrace a “value discipline”. Our value discipline will be “CUSTOMER intimacy”. Providing a “Total Solution” to our CUSTOMERS will be our emphasis. The quality and price of our products are only part of the equation. We will emphasize complete support of our CUSTOMERS’ changing needs. We will establish relationships with our CUSTOMERS and VENDORS that will generate long-term, sustainable value for them and for us.
Focusing on our CUSTOMERS’ changing needs requires a specific operating model. The operating model of our company will possess the following components, and we will embrace them completely: