Proud sponser of the iATN WORLDPAC is a proud Sponsor of the International Automotive Technicians' Network

Diversity in skill sets and perspectives enables teams to think in many dimensions. Bringing together people of different ethnicities, gender, education, language, viewpoint, experiences, geographies, and diverse backgrounds achieves richness in ideas.

Diversity Quote - Bob CushingPeople think and act the backgrounds they come from. These, if not heard or valued, can contribute to feelings of exclusion in the workplace. Making sure that everyone has a voice leads to solutions that address real business challenges and workplace opportunities.

Our Diversity Concept is comprised of two fundamental principles. We rely on our teammates to help us enter new markets by working together to provide superior service excellence.

  • Creating a workplace that reflects diversity of the communities from which we attract our teammates and to whom we provide our products and services;
  • and Creating an environment that values teammate differences and inspires innovation, creativity, and solutions.

Mission Statement:

By providing our CUSTOMERS with high quality products and unparalleled support, we will maximize the return to our TEAMMATES, VENDORS, and SHAREHOLDERS. With effective execution of this strategy, we will meet our organization’s aggressive growth goals.

How will we execute this mission?

For our company, success means focusing entirely on our CUSTOMERS and shaping an organization that is geared toward our CUSTOMERS’ needs. We view CUSTOMER value as the single indispensable source of both TEAMMATE satisfaction and SHAREHOLDER value. Without CUSTOMER value, there is no sustainable business.

To be successful, we must adopt and embrace a “value discipline”. Our value discipline will be “CUSTOMER intimacy”. Providing a “Total Solution” to our CUSTOMERS will be our emphasis. The quality and price of our products are only part of the equation. We will emphasize complete support of our CUSTOMERS’ changing needs. We will establish relationships with our CUSTOMERS and VENDORS that will generate long-term, sustainable value for them and for us.

Vision Statement:

Focusing on our CUSTOMERS’ changing needs requires a specific operating model. The operating model of our company will possess the following components, and we will embrace them completely:

  • TEAMMATES actively involved in the process of success.
  • An ethical business environment that encourages decision-making by TEAMMATES.
  • Freedom to join with colleagues within and across organizational boundaries to advance the interest of CUSTOMERS and SHAREHOLDERS.
  • Innovative systems designed to create positive relationships with our CUSTOMERS and VENDORS.
  • Constant search for improvement.
  • Open, honest, two-way communication.
  • Continuous training throughout the organization.
  • Measure progress.
  • Recognize and reward contribution to the organization’s success.
  • A willingness to stay the course.